Order Processing
Orders are processed on business days. Once your order has been prepared and dispatched, you will receive a confirmation email with the available delivery information.

Shipping Methods and Costs
Available shipping methods, delivery destinations and shipping costs are displayed at checkout based on your delivery address and order details.

Delivery Times
Estimated delivery times are shown during checkout where available. Please note that delivery times are estimates and may be affected by circumstances outside our control, such as courier delays, public holidays or periods of increased demand.

Delivery Restrictions
We currently ship only to destinations available for selection at checkout. If your country or region is not available, please contact us at info@soli-ceramics.com before placing an order.

Damaged Parcels
Our ceramic products are carefully packed for transport. If your order arrives damaged, please contact us as soon as possible at info@soli-ceramics.com and include your order number and photographs of the damaged product and packaging.

Incorrect Delivery Information
Please make sure that your delivery details are correct before completing your order. If you notice an error after placing your order, contact us as soon as possible at info@soli-ceramics.com.

Questions
For any questions regarding shipping or delivery, please contact us at info@soli-ceramics.com.