Soli Ceramics operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (collectively, the “Services”).

Our Store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or use the Services, make a purchase or another transaction, contact us, or otherwise interact with our Store.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or properly de-identified so that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, telephone number, and email address.
• Order and transaction information, including the products you view, place in your cart, purchase, return, exchange, or cancel, as well as information about your previous transactions.
• Payment information, including your selected payment method, payment status, transaction reference, payment confirmation, and other information necessary to complete or verify a payment.
• Account information, including your username, password, preferences, settings, and account activity.
• Communications with us, including information you provide when submitting a customer service request, complaint, return request, or other inquiry.
• Device and technical information, including your device type, browser, operating system, IP address, network connection, and other online identifiers.
• Usage information, including information about how and when you browse, access, or interact with the Services.
• Marketing preferences, including your consent to receive promotional communications and information about how you interact with such communications.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, subscribe to communications, complete a form, contact us, or otherwise provide personal information.
• Automatically through the Services, including through your device, browser, cookies, pixels, and similar technologies.
• From Shopify and other service providers that help us operate the Store, process orders and payments, provide analytics, manage deliveries, or offer customer support.
• From payment service providers, delivery companies, marketing partners, and other third parties involved in providing the Services.
• From publicly available sources where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may process your personal information for the following purposes.

Providing and Improving the Services

We use personal information to provide the Services, perform our contractual obligations, process orders and payments, arrange delivery, manage returns and exchanges, maintain customer accounts, remember preferences, provide customer support, and improve the functionality and performance of our Store.

We may also use personal information to provide a more personalised shopping experience, including recommending products that may be relevant to your interests or previous purchases.

Processing Orders and Payments

We use your personal information to:

• confirm and process your order;
• verify and process payments;
• communicate payment and order status;
• arrange delivery;
• issue refunds where applicable;
• prevent fraudulent or unauthorised transactions;
• maintain transaction and accounting records.

Marketing and Advertising

Where permitted by law or where you have provided your consent, we may use personal information to send marketing, promotional, and advertising communications by email or other available communication channels.

We may also use information about your interactions with the Store to display relevant advertisements or recommend products and services.

You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

Security and Fraud Prevention

We may process personal information to authenticate accounts, protect the security of our Store, detect or investigate fraudulent, unlawful, unsafe, or malicious activity, prevent abuse, and protect our customers, business, and Services.

If you create an account, you are responsible for maintaining the confidentiality of your login details. You should not share your username, password, or other access credentials with anyone else.

Communicating with You

We use personal information to respond to inquiries, provide customer support, send information about orders and deliveries, handle complaints, process returns, and maintain our business relationship with you.

Legal and Regulatory Purposes

We may use personal information to comply with legal, tax, accounting, consumer protection, anti-money laundering, and other regulatory obligations.

We may also use personal information to respond to lawful requests from courts, law enforcement authorities, regulators, or other public authorities, to establish or defend legal claims, and to enforce our terms, policies, and agreements.

Payment Processing Through MakeCommerce

Payments made through our online Store are processed using the MakeCommerce.lt payment platform, which is operated by:

Maksekeskus AS
Liivalaia 45
Tallinn 10145
Estonia
Registry code: 12268475

Therefore, personal information necessary to execute, process, confirm, or refund your payment will be transferred to Maksekeskus AS.

This information may include your name, contact details, order reference, transaction amount, selected payment method, payment status, and other information necessary to complete and confirm the payment transaction.

Maksekeskus AS processes personal information in accordance with its own privacy and data protection terms.

We do not receive or store your complete online banking login credentials or complete payment card security information. Payment details are processed through the relevant payment service providers and financial institutions.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to provide the Services, operate our business, comply with legal obligations, or protect our legitimate interests.

Personal information may be disclosed to:

• Shopify, which hosts and supports our online Store.
• Maksekeskus AS and other payment service providers involved in processing, verifying, confirming, or refunding payments.
• Banks, card networks, digital wallet providers, and other financial institutions involved in completing a payment.
• Delivery, courier, postal, warehousing, and fulfilment service providers.
• Information technology, hosting, cloud storage, security, analytics, and customer support providers.
• Accounting, legal, auditing, insurance, and professional advisory service providers.
• Marketing and advertising service providers where permitted by law.
• Government authorities, courts, regulators, law enforcement agencies, or other parties where disclosure is required by law.
• A purchaser, investor, successor, or other relevant party in connection with a merger, sale, restructuring, insolvency, or other business transaction.

We may also disclose personal information when you request or authorise us to do so, for example when information must be provided to a delivery company to deliver your order.

Our service providers may only process personal information for the purposes for which it was disclosed and in accordance with applicable data protection requirements.

Relationship with Shopify

The Services are hosted and supported by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to operate, maintain, secure, and improve the Shopify platform and the services provided to merchants and customers.

Information you submit through the Store may be transmitted to Shopify and other third parties that may be located in countries outside the country in which you reside.

Shopify may also process information about your interactions with our Store, other merchants, and Shopify services in order to provide security, fraud prevention, analytics, personalisation, and other enhanced features.

In circumstances where Shopify independently determines the purposes and means of processing personal information, Shopify is responsible for responding to requests concerning that processing.

Further information is available in the Shopify Consumer Privacy Policy and through the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate and secure the Store, remember preferences, understand how customers use the Services, measure performance, and provide relevant marketing.

Some cookies are necessary for the Store to function properly. Other cookies, including analytics or advertising cookies, may be used only where permitted by law or after you have provided your consent.

You may manage available cookie preferences through the cookie consent tool displayed on the Store or through your browser settings.

Disabling certain cookies may affect the availability or functionality of some parts of the Services.

Third-Party Websites and Links

The Services may include links to websites or online platforms operated by third parties.

When you follow a link to a third-party website, the collection and use of your information will be governed by that third party’s privacy policy and terms.

We do not control and are not responsible for the privacy, security, accuracy, or content of third-party websites or services.

The inclusion of a third-party link does not necessarily mean that we endorse or accept responsibility for that third party, its content, or its practices.

Children’s Personal Information

The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they may independently consent to the processing of their personal information under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details provided below so that we can review and, where appropriate, delete the information.

Security of Personal Information

We use reasonable administrative, organisational, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no security measure or method of transmission over the internet is completely secure. We cannot guarantee absolute security.

You should avoid sending sensitive or confidential information through insecure communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on:

• whether the information is required to process or maintain an order or customer account;
• whether we must retain it to comply with tax, accounting, consumer protection, or other legal obligations;
• whether it is required to resolve a complaint or dispute;
• whether it is necessary to prevent fraud or protect our legal rights;
• whether you have consented to longer processing, such as receiving marketing communications.

When personal information is no longer required, we will delete, anonymise, or securely dispose of it, unless continued retention is required or permitted by law.

Your Rights and Choices

Depending on where you live and subject to applicable legal conditions and limitations, you may have the following rights concerning your personal information.

Right of Access

You may request confirmation as to whether we process your personal information and request a copy of the information we hold about you.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected or completed.

Right to Deletion

You may request that we delete personal information where there is no lawful reason for us to continue processing it.

Right to Restrict Processing

You may request that the processing of your personal information be restricted in certain circumstances.

Right to Object

You may object to certain processing carried out on the basis of legitimate interests, including certain forms of direct marketing.

Right to Data Portability

Where applicable, you may request to receive personal information you provided to us in a structured, commonly used, and machine-readable format or request that it be transmitted to another organisation.

Right to Withdraw Consent

Where we rely on consent to process personal information, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

Marketing Preferences

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in such communications.

Even if you unsubscribe from marketing, we may continue sending non-promotional messages concerning your account, orders, payments, deliveries, returns, or other transactions.

Exercising Your Rights

You may exercise your rights by contacting us using the details provided in the Contact section below.

We may need to verify your identity before processing a request. We may request additional information only where reasonably necessary to confirm your identity and protect your personal information.

Where permitted by law, you may authorise another person to submit a request on your behalf. We may require evidence showing that the person has authority to act for you.

We will respond within the period required by applicable law.

You will not be discriminated against for exercising your privacy rights.

Complaints

If you have concerns or complaints regarding how we process your personal information, please contact us first so that we can attempt to resolve the matter.

You may also have the right to submit a complaint to the data protection supervisory authority in the country where you live, work, or where you believe a violation of data protection law has occurred.

For customers in Lithuania, the competent supervisory authority is the State Data Protection Inspectorate.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we will use legally recognised safeguards where required, such as:

• an adequacy decision issued by the relevant authority;
• the European Commission’s Standard Contractual Clauses;
• an equivalent transfer mechanism recognised under applicable UK law;
• another lawful transfer mechanism permitted by applicable data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technologies, service providers, or legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on this website and change the “Last updated” date.

Where required by law, we will provide additional notice of material changes.

Contact

If you have questions about this Privacy Policy, our privacy practices, or the processing of your personal information, or if you wish to exercise any of your rights, please contact us:

Soli Ceramics

Telephone: +370 636 63674
Email: info@soli-ceramics.com
Address: Visoriu Street 6A, 08300 Vilnius, Lithuania

For the purposes of applicable data protection laws, we are the controller of the personal information described in this Privacy Policy.